Privacy Policy
Last Updated: 17 October 2026
Garage 13 (“Garage 13,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, social media pages, contact forms, advertisements, phone communications, and related services.
Garage 13 is an automotive collision repair and collision estimating company. Garage 13 is not a law firm, public adjuster, insurance company, or licensed appraisal service. We do not provide legal advice, public adjusting services, insurance claim settlement services, or representation before insurance companies.
1Introduction
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you interact with Garage 13.
By using our website, submitting information, contacting us, or requesting services, you acknowledge the practices described in this Privacy Policy.
2Information We May Collect
Garage 13 may collect information that you voluntarily provide or that is automatically collected when you interact with our website or services.
- Full name
- Phone number
- Email address
- Mailing address
- Vehicle information
- Insurance-related information voluntarily submitted by users
- Claim-related information voluntarily submitted by users
- Photos, documents, estimates, supplements, or repair-related materials uploaded or sent by users
- Contact form submissions
- SMS / text communications
- Email communications
- Phone call information
- Appointment requests
- Service inquiries
- IP address
- Browser type
- Device information
- Operating system
- Website usage activity
- Cookies, pixels, and similar tracking technologies
3How We Use Information
Garage 13 may use collected information for purposes including:
- Providing collision repair services
- Providing repair-related documentation support
- Reviewing submitted photos, documents, and repair information
- Responding to inquiries
- Scheduling appointments
- Communicating with customers
- Preparing estimates, supplements, or repair-related documentation
- Internal business operations
- Website improvement
- Marketing and advertising where permitted by law
- Fraud prevention, security, and compliance
Garage 13 may also use information to contact users regarding requested services, follow up on repair-related matters, send service updates, and provide reminders or promotional communications where permitted by law.
4SMS, Calls & Communication Consent
By submitting your phone number or contact information through our website, advertisements, forms, phone calls, messages, or other communications, you agree that Garage 13 may contact you regarding your inquiry, requested service, appointment, repair-related matter, or customer relationship.
- Phone calls
- SMS / text messages
- Emails
- Appointment reminders
- Service-related communications
- Follow-up communications
Where permitted by law, Garage 13 may also send marketing or promotional communications. Consent to receive marketing communications is not a condition of purchase.
Message and data rates may apply. Message frequency may vary.
You may opt out of marketing text messages at any time by replying STOP, following unsubscribe instructions, or contacting Garage 13 directly. You may still receive non-marketing communications related to active services, appointments, or transactions.
5Cookies & Tracking Technologies
Garage 13 may use cookies, pixels, analytics tools, and similar tracking technologies to improve website performance, measure advertising effectiveness, and understand how users interact with our website.
- Google Analytics
- Google Ads
- Meta / Facebook Pixel
- CRM platforms
- Marketing automation tools
- Website hosting or performance tools
- Browsing behavior
- Pages visited
- Time spent on the website
- Advertisement interactions
- Device and browser information
Users may disable cookies through browser settings. Some parts of the website may not function properly if cookies are disabled.
6How We May Share Information
Garage 13 may share information with trusted third parties when necessary for business, operational, marketing, or service-related purposes.
- Website hosting providers
- CRM and communication platforms
- Payment processors
- Marketing and advertising platforms
- Analytics providers
- Repair-related vendors or service providers
- Professional advisors, when necessary
- Government, legal, or regulatory authorities when required by law
Garage 13 does not sell personal information for money.
Garage 13 may use advertising and analytics tools that process limited information for measurement, marketing, or retargeting purposes where permitted by law.
7Data Retention
Garage 13 retains personal information only as long as reasonably necessary for business, legal, operational, tax, accounting, warranty, repair, documentation, fraud prevention, or compliance purposes.
Retention periods may vary depending on the type of information, the service requested, legal requirements, and business needs.
8Data Security
Garage 13 uses reasonable administrative, technical, and organizational measures to help protect personal information.
However, no website, internet transmission, storage system, or electronic communication method is completely secure. Garage 13 cannot guarantee absolute security of information submitted online.
9California Privacy Rights
If you are a California resident, you may have certain privacy rights under applicable California privacy laws, depending on the nature of your relationship with Garage 13 and whether specific legal thresholds apply.
- Request access to personal information collected about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request information about how personal information is used or disclosed
- Opt out of certain sharing or marketing uses where applicable
- Not be discriminated against for exercising applicable privacy rights
To submit a privacy request, contact Garage 13 using the contact information below. Garage 13 may need to verify your identity before processing certain privacy requests.
10Children’s Privacy
Garage 13’s website and services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete it.
11Third-Party Links
Our website, advertisements, messages, or communications may contain links to third-party websites or platforms.
Garage 13 is not responsible for the privacy practices, content, policies, or security of third-party websites or platforms.
12No Legal, Public Adjusting, or Appraisal Services
Garage 13 is an automotive collision repair company.
Garage 13 does not provide legal services, legal advice, public adjusting services, insurance claim settlement services, licensed appraisal services, or representation before insurance companies.
Any repair-related documentation, estimates, supplements, notes, or communications are prepared for collision repair and documentation purposes only and are based on submitted materials, available repair information, and applicable repair workflow.
13Changes to This Privacy Policy
Garage 13 may update this Privacy Policy from time to time.
Any updates will be posted on this website with an updated “Last Updated” date. Continued use of the website or services after updates are posted means you acknowledge the revised Privacy Policy.